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Home»Posts tagged with»communication-channels

Super-Consumers Spend a “Fraughtnight” Each Year Getting Customer Service and Resolving Complaints

By Publisher on October 8, 2013   Picture Gallery, Software  

Super-Consumers Spend a “Fraughtnight” Each Year Getting Customer Service and Resolving Complaints

Omnibus Research for KANA Finds Consumers Spend 10 Days Waiting in Line and More Than Two Days Complaining Each Year; Consumers Adept at Using Digital Channels to Get and Complain About Service

“Ohm Sweet Ohm” The Average UK Home Uses 7.4 Channels of Communication

By Publisher on June 7, 2013   Internet, Picture Gallery  

“Ohm Sweet Ohm” The Average UK Home Uses 7.4 Channels of Communication

The Fixed-Line Phone Falls to Fifth in the League Table of Communication Methods; Facebook and Fixed-Line Phone Use Neck and Neck; Social Consumers Are Leaving Many Businesses Flat-Footed

“The Rise of e-Cacia Avenue” UK Businesses Are Seriously Underestimating the Technological Capabilities of Customers According to New Research

By Publisher on June 7, 2013   Picture Gallery, Software  

“The Rise of e-Cacia Avenue” UK Businesses Are Seriously Underestimating the Technological Capabilities of Customers According to New Research

The Average UK Adult Has Used 7.4 Different Electronic Communication Channels in the Past Six Months

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