Olympic Gold Medalist, Corporate Leadership Authority and Customer Conversation Expert to Keynote the Annual KANA Customer Conferences in the Netherlands and United Kingdom
1-800-FLOWERS.COM Founder and CEO Jim McCann and Customer Experience Expert Jeanne Bliss to Headline KANA Connect North America Annual Customer Conference
New User Interface, Advanced Analytics and International Language Support Help Mid-Market Businesses Differentiate With Cloud Customer Service
Major New Release Features Knowledge Management, Employee Mobile, Web Self-Service and Enhancements to Case Management and Integration Capabilities
The Fixed-Line Phone Falls to Fifth in the League Table of Communication Methods; Facebook and Fixed-Line Phone Use Neck and Neck; Social Consumers Are Leaving Many Businesses Flat-Footed
The Average UK Adult Has Used 7.4 Different Electronic Communication Channels in the Past Six Months
Winners Represent the Foremost Government Service Organizations Demonstrating Innovation in the Delivery of Online and Multichannel Citizen Service
Accolades Recognize Organizations Defining the Next-Generation of Customer Service and Customer Experience Management
World-s Best Known Brands and Leading Public Sector Entities to Convene in North America and Europe This September to Explore Best Practices and Advance Customer Service Strategies
KANA Cited for Aiding Strategic Decision-Making With Unified Sales, Customer Service and Marketing Functionality